Tuesday, November 26, 2019
Origin of Triads essays
Origin of Triads essays Although in modern times, the Triads are mostly associated with criminal activity, they originated as mutual support organizations for people at the bottom of the social hierarchy and to defend the common people from those of positions in power "to offer unacquainted people the kind of protection and mutual aid normally afforded by family members" (Murray 178). How they began has been agreed back and forth for many years and lots of theories have come up. However it is generally accepted that the Triads were established during the fall of the Ching dynasty, even thought there are some that argue that the Triads date as back as the Han dynasty. It is also accepted that it was the Chinese who developed the Triads to rebel against the Manchus and foreign traders from Europe. The Mandate of Heaven is an important tradition that dates back to the Chou dynasty who established this concept to justify their hostile take over of the Shang dynasty. When all was at peace and China was prospering, the people recognized that the Emperor held the Mandate of Heaven, during this time secret societies like the Triads were not needed and dramatically lost power. However, as the dynasty progressed and the Emperors rule lessened and corruption increased, support for the secret societies increased until it got so big that revolts occurred the eventually the former dynasty was ended and a new one formed in its place. Predominately, two theories have stuck out from the rest as the most likely theories of the rest. One theory is that they were secret organizations established by radical Chinese who recognized that the Ching was losing the Mandate of Heaven and so they organized rebellions against the Ching. The other theory states that it was the survivors of a massacre organized by the Ching Emperor, five disgruntled Shaolin monks that went into hiding and established several secret societies to rebel against the Ching (Liu 20). As Manchuria w...
Saturday, November 23, 2019
Negligence Essays and Peopleââ¬â¢s Wrong Relations with One Another
Negligence Essays and Peopleââ¬â¢s Wrong Relations with One Another Negligence essays, written on different issues and by different people, concern wrong treatment of the individuals, property, buildings, various mechanisms. Dealing with tort laws and criminal justice science, a person could say that negligence essays are very important for a criminal justice course. Having analyzed the concepts concerning the negligence essays, a person could say that negligence essays fully complete many peopleââ¬â¢s views concerning the tort laws and science connected with it. The following points are the most important concerning negligence essays: Degree of social harm. Different forms of negligence present various forms of social harm. Having fixed the bicycle insufficiently and let another person ride it may result in the personââ¬â¢s crash and bonesââ¬â¢ fracture. Nuclear plant mechanism wrong usage, resulting in thousands of deaths, is quite a different matter from the instance mentioned in the first case. It means that potential degree of social harm and probability of its occurrence must be specially stressed in the negligence essays. Affecting other people. Negligence is not very severe when it concerns one specific individual. A person has a choice to live the life the way he/she considers necessary or even commit a suicide. However, when the other peopleââ¬â¢s lives are at stake, a person must be very careful and cautious. Nobody deserves the right to arrange other peopleââ¬â¢s lives or take it away from them. This point is very important to be mentioned in the negligence essays. Material loss and property wastes. Writing negligence essays, a person might stress the point of their influence on the human society and precautions that must be taken in order to avoid any tragedies, catastrophes and calamities. Having examined the most vital points of negligence essays, a person might say that he/she is more prepared for this life and its harshness.
Thursday, November 21, 2019
Summary for videos Essay Example | Topics and Well Written Essays - 250 words
Summary for videos - Essay Example Professor Bobo also notes that among the five drugs that have been classified as illegal, policy formulators have distinct cocaine as the ââ¬Å"most illegalâ⬠yet scientifically, other drugs have worse effects on users. This is specifically because Black only deal in cocaine. According to Professor Bobo, the existing punitive law, coupled with the assumption that prisons and jails should be the primary reaction to crime, is racially designed. In the presentation by Professor Bobo, he points out key factors believed to be the main causes of cycles of crime as economic, cultural and political. Some of this includes intensive joblessness, poverty, and family breakdowns. All the way since 1960s, one in every eighteen Blacks has been in jail or in some form of criminal justice process. This makes the society in which the Black children grow in being unstable, with many of them having missed opportunities of obtaining college education and serving in military. It therefore follows that cycle of crime continue in the neighborhood. The presentation by Professor Bobo resonates so well with the situation in Chicago where ââ¬Å"interruptersâ⬠reveal their side of the story and what they believe causes gang violence. In their pursuit of making difference, the experience by the interrupters reveal issues like lack of education, poverty and unsafe environment as some of the propagating factors of violence in their
Tuesday, November 19, 2019
Lord Jenkins Essay Example | Topics and Well Written Essays - 1500 words
Lord Jenkins - Essay Example Sivaprakasapillai, and the fact that he was a member of the board of examiners and of the scrutinising committee. The third ground was to the effect that by reason of the first "the maxim that justice should not only be done but also appear to be done" had been violated. The fourth ground comprised the substance of the plaintiff's case and was to the effect that the evidence of the various witnesses who appeared before the commission of inquiry, including the evidence of Miss Balasingham, was taken in the absence of the plaintiff, who was not aware of what evidence was led against him, and that in the circumstances one of the essential elements of natural justice was not observed, inasmuch as the plaintiff was not aware of the case he had to meet. The fifth ground was to the effect that the evidence of the various witnesses was not taken entirely before all the three members of the commission of inquiry, and that such evidence was acted on by the commission, and that this circumstanc e was also a violation of the elementary principles of justice. The plaintiff further alleged that there was no evidence upon which the commission of inquiry could reasonably find the charge against the plaintiff proved, that the finding arrived at against the plaintiff was one which had not been arrived at in conformity with clause 8, and that the finding and decision were therefore void and of no effect. The allegations of bias or disqualification against Professor Mylvaganam as a member of the commission of inquiry were rejected in both courts as without substance. The allegation to the effect that there was no evidence upon which the commission could reasonably find the charge against the plaintiff proved was (so far as open to the court) clearly ill-founded. The allegation to the effect that the finding was not arrived at in accordance with clause 8 turned on the fact that the Vice-Chancellor appointed two other persons to sit with him as a commission of inquiry to investigate the matter, instead of proceeding to investigate it alone. It was held in both courts that this procedure was not open to objection, inasmuch as this was merely a method, which the Vice-Chancellor was free to adopt if he chose to do so, of satisfying himself of the truth or falsity of the charge, and the Report was a report by him for the purposes of clause 8 although signed by the two other members of the commission as well as himself. The plaintiff having taken no steps to appeal against *230 the decision of the court below on these matters of complaint, their Lordships need say no more about them. There remain the complaints to the effect that the evidence, including that of Miss Balasingham, was taken in the absence of the plaintiff who was not aware of the evidence led against him or of the case he had to meet; and that the evidence of certain witnesses was taken by the Vice-Chancellor in the absence of the other members of
Sunday, November 17, 2019
The Balance of Good and Evil Essay Example for Free
The Balance of Good and Evil Essay ââ¬Å"The Tygerâ⬠by William Blake expresses the idea of the creation of evil. It involves a very powerful rhyming scheme to convey the strength of the matter. Through the use of metaphors relating to certain gods, both Christian and Greek views, the image of the ââ¬Å"Tygerâ⬠is described. This poem is the second in a pair which was published in his collection Songs of Experience in 1794. Blakeââ¬â¢s previously written poem ââ¬Å"The Lambâ⬠was written in his collection Songs of Innocence in 1789, and it represents the complete opposite, the creation of good. Both poems are very necessary to generate the essential question; is the creator of the tiger the same creator of the lamb? Focusing on just ââ¬Å"The Tyger,â⬠Blake questions the maker of this evil beast, and the purpose behind the making. The Lamb is an extremely important piece to both collections. The poemââ¬â¢s focus is centered by the question of creation, but it does so in a modest way, opening as a simple question to a lovable, fragile creature. Little Lamb, who made thee? (1) In the first stanza of the poem the speaker asks the lamb who is responsible for both life and the creation of this innocent creature with the softest clothing and Gave thee such a tender voice (6-7). The lamb symbolizes the association between civilization and the natural world. The lamb is also a representation of pastoral innocence, connecting the urban world with Gods creation. Pastoral life holds a great deal of strength in the poem. This collection contains many pastoral scenes. These peaceful images of life outside of the busy city strongly suggest a sense of peace and tranquility. This connects the characters of the poem to the natural world, where they can consider their existence without the interference of human components. Blakes tender choice of words creates a spiritual mindset which answers the question in first-person narrative in the second stanza that a higher power is responsible. In answering as Jesus Christ, Blake presents his own admiration for God: He is called by thy name, For He calls Himself a Lamb. He is meek, and He is mild; He became a little child. I a child, and thou a lamb, We are called by His name. Little Lamb, God bless thee! Little Lamb, God bless thee! (13-20) By stating Jesus Christ as the lambââ¬â¢s creator, Blake is signifying that everyone is in some respect a lamb created by God. Although Blakeââ¬â¢s religious views are clearly stated in both his collection of poems and in biographies, a creation of his own mythology is tied into his work shown by illustration and by the poems themselves. The second quatrain starts off asking another question, ââ¬Å"In what distant deeps or skies burnt the fire of thine eyes? â⬠(5-6) Distant deeps creates an image of Hell, while skies is referring to Heaven. The eyes are in fact Godââ¬â¢s eyes. The question as a whole is asking if it was God in Heaven who created this beast, or Lucifer in hell. Blake is known for using references to Greek gods and goddesses. The question ââ¬Å"On what wings dare he aspire? â⬠(7) depicts Daedalus and his son Icarus who fell from the melting sun after ignoring instructions from his father not to use his wings to fly. The question immediately following also symbolizes a Greek reference. ââ¬Å"What hand dare seized the fire? â⬠(8) represents the Titan Prometheus who was sentenced eternally to a rock where an eagle would devour his liver over and over everyday, in punishment of stealing fire to benefit human civilization. These Greek depictions help to enhance to message of religious drama. Blake is making a bold statement by asking a question that many of us ask at some point in our lives. Is the same god who created all the good in the world, specifically represented by the lamb, also the creator of the Tyger, which represents the brutal side of nature, and in the bigger picture, reality. ââ¬Å"Did he who make the lamb make thee? â⬠(20) This questions the probability of a god creating something so beautiful and pure, but then allowing the creation of something so horrible. Blake uses a very interesting and powerful technique with the line ââ¬Å"frame thy fearful symmetryâ⬠(4,20) He uses it twice, and the first time it begins with ââ¬Å"could. â⬠The second time, however, it begins with ââ¬Å"dare. â⬠The repetition and alteration of the phrase serves as a tool to describe the change of tone from questioning the capability to interrogating the reasoning. Symmetry is important because it shows the relationship betwen the Lamb and the Tyger. They are the same in that they are both part of Gods creation. They are both equally important tools of nature, but they are different in that the lamb represents innocence, youth, and positive aspects of nature, where as the tyger represents the more powerful fearful part of nature. Though both can be beautiful in their own way. The Tyger is beautiful in a more experienced light, as one recognizes the striking colors and form of this graceful, yet deadly beast, where as the Lamb is seen in a more childish fashion. Both good and evil are present in the world today. Although they each serve different purposes, their contributions to humanity bring each other balance. ââ¬Å"The Lambâ⬠and ââ¬Å"The Tygerâ⬠are equally vital in the intended creation of good and evil, and they share the same creator.
Thursday, November 14, 2019
90s :: essays research papers
Music in the nineties can be simply described as diverse. Diverse meaning that music has been segregated into hundreds of groups. This report will refer in detail to three genres of music: Alternative Country, Rap, Alternative Rock. It will also cover certain aspects indicative of the 90's. Alternative Country Music In 1990, a band called Uncle Tupelo from Belleville, Illinois, released their debut album. Titled No Depression, it featured a rough mixture of punk-rock songs, but it also added something different: several toned-down, acoustic ballads that had a distinct country flavor. A few years later, that simple little song and album title became the name of an internet fan club and chat group. It didn't stop there, in 1995, a magazine of the same name went into publication, and "No Depression" soon became the leading title for a progressive alternative country movement. Other names include "insurgent country" "Americana," or simply "alt.country," the latter is a reminder of the role the internet has played in the growth and publicity of this movement. For the most part, No Depression or alt.country bands aren't much of a threat to the sales figures of mainstream Nashville country artists. But the speed with which this music has caught on has shown that a substantial number of people have grown weary of the overproduced pop trends of 1990's mainstream country music, and the limited range of styles and sounds that are typically played on country radio stations. Rap Music Rap of the late 70's and 80's, commonly called "old school", was made by DJs scratching records and playing drum loops, with MCs rapping over the resulting rhythms. As the genre progressed, hard-rock guitars and hard-hitting beats were introduced by Run-D.M.C., the first hardcore rap group, and the scratching techniques were replaced by sampling. With their dense collages of samples, beats and white noise, Public Enemy took sampling to the extreme, and they helped introduce a social and political conscience to rap. This faded in the '90s, as gangsta rap, originally introduced by NWA, who used Public Enemy's sound as a template, became the dominant form. By the '90s, gangsta rap, which originally was in direct opposition to such pop-oriented rappers as MC Hammer, had become smoothed over and stylish, and consequently was more popular than ever, as evidenced by the success of pop-gangsta Puff Daddy in the late 90's. Alternative Rock Music Alternative pop/rock is essentially a catch-all term for post-punk bands from the mid-'80s to the mid-'90s. Though there is a variety of musical styles within alternative rock, they are all tied together since they originally existed outside of the mainstream.
Tuesday, November 12, 2019
Research Paper on Limited Speech on College Campuses
Student Prof. English 1020 Should Colleges Be Limited to Speech? In ââ¬Å"The Freedom to Offend,â⬠Ian Buruma explains how we have the right to speak freely and how we can have the freedom to offend our own being. America is the land of the free and we can say what we want because of the First Amendment. Limiting speech could become an issue on college campuses because some students inevitably choose to follow the hate speech codes and some would choose to disobey the hate speech codes.I am focusing on how campuses are allowing policies to be put into place that limits students on what they can say as well as how hate speech affects students. Limiting speech and hate speech on campuses goes against the First Amendment, it goes against student rights, the use of censorship violates the First Amendment, and limiting speech affects our diverse college campuses more frequently. The First Amendment provides guidelines on how America should work. The First Amendment states that, â⠬Å"Congress shall make no lawâ⬠¦abridging the freedom of speechâ⬠¦Ã¢â¬ (Greenup 606).One of the main reasons that the United States of America was founded was for the right to speak freely. America is unique because of this freedom. It seems that this is no longer the case because the courts have been forced to create a tightrope on how people express themselves through freedom of speech. Greenup states that on college campuses we get the image of ââ¬Å"a place where ideas and theories are analyzed, debated and honoredââ¬âand where no opinion is shunnedâ⬠(Greenup 608). Universities should not create any type of policy that renders us from speaking what we want.Universities have begun to limit what students can say and who can give a speech at the university. Universities bring in outside speakers to speak to the student body; however, in some cases speakers can create controversy. For example, Lisa Williamson came to speak at a university located in the Midwest about issues related to diversity. After Ms. Williamson spoke an organization known as the ââ¬Å"Invisible Empire, Knights of the Ku Klux Klanâ⬠came into the universities offices of Diversity and Equal Opportunity and asked to speak, but the university denied their request.The university believed that the Ku Klux Klan preached ââ¬Å"faulty informationâ⬠but still the Ku Klux Klan demanded that they be ââ¬Å"afforded the same opportunity to address the university community as was provided for Ms. Williamsonâ⬠(Greenup 606). The university still would not give them the right to speak because it did not reflect the tone of Ms. Williamsonââ¬â¢s presentations (Greenup 605-606). Now even though most people do not agree with the ways of the Ku Klux Klan I honestly think they have the right to speak to their followers and anyone who wants to listen.I do not agree with their ways, but this is America and many people do not understand the concept that we all have the ri ght to speak freely. If someone says that we cannot speak then that is going against the first amendment. Bradley W. Wendel of the Harvard Journal of Legislation says, ââ¬Å"To put the point bluntly, colleges and universities are in the business of controlling the speech of members of their communities, and trying to affect the beliefs of studentsâ⬠(Wendel 408).What Wendel is stating here is that colleges nowadays are controlling what anyone can say and what we believe. The Ku Klux Klan has the right to speak what they believe and colleges should not tell them that they cannot speak. Colleges cannot control what we say, it is just wrong. To not let anyone speak because of his or her beliefs is just completely wrong. The Ku Klux Klan has a right to speak freely. The university has put in hate a speech code that entitles only a few certain people to be able to speak.Ku Klux Klan goes with these hate speech codes that make them unable to express their opinion. Hate speech codes become useless because laws that have already been placed instead of relying on freedom limiting hate speech codes can solve problems. Hate speech codes go against our fundamental rights as citizens of the United States of America because of our freedom of speech. A second reason why universities should not limit peopleââ¬â¢s freedom of speech would be because of censorship. Censorship is speech that has been censored because it has been deemed inappropriate or harmful.Also when the government uses censorship it is unconstitutional. An example of censorship would be that according to Sara Hebel of the Chronicle of Higher Education, public-college officials in California would be strictly limited in their ability to censor the content of student-run newspapers under proposed legislation that passed the State Assembly this month (Hebel A28). Hebel explains that college students are worried that the bill will provide campus administrators to infringe new limits on what students say (Hebel A28).Hebel accurately reflects on the issue at hand and I agree with her position because students should not have to limit what they can or cannot say in a newspaper. Citizens need to know the truth and the truth would not be fully explained and contrasted without something like hate speech. The bill states: The bill would write into state law broad protections for the written speech of college journalists, a move that would complement and enhance the free-speech rights to which students are already entitled under the First Amendment.It would also prescribe how campus administrators might oversee student publications that colleges help finance and operate. Under the measure, which now goes to the State Senate, college administrators would retain the ability to discipline students for publishing hate speech. And students would still be required to observe libel and slander laws (Hebel A28). Freedom of speech should not be limited except when freedom of speech is put into harm ful situations. Slander is when someone makes a false spoken statement that damages someoneââ¬â¢s reputation.This is an example of when freedom of speech should be limited. It is wrong for someone to initially defame someone. Another example of when speech should be limited is libel. Libel is when someone damages someone elseââ¬â¢s reputation expressed through writing. Hate speech can come in many forms and limiting speech would be wrong unless it was put into a harmful situation. Another example of how hate speech codes are affecting students would be at Emory University. Gerald Uelmen is a professor at the Santa Clara University School of Law. Professor Uelmen is renowned for his extensive experience in criminal law.He is most well-known for serving on the defense team for the trial of People v. O. J. Simpson in 1994-1995. Well according to Uelmen hate speech codes follow several formats. Some codes, including Emory's, prohibit speech or conduct that creates an intimidating, hostile, or offensive educational environment. Court rulings have prohibited public (state-run) colleges and universities from enacting codes that restrict the constitutional right to free speech based on content (Uelmen). I like the fact that hate speech codes make sure that students are safe within the university.I also like that universities are not suppose to put in codes that will go against the First Amendment. I also think that universities probably do not follow these laws all the time especially earlier when I mentioned the new newspaper bill. It is not right for students to have to know these policies for hate speech codes; it just is not fair towards the students. In society these days people should not have to worry about other people talking about them behind their back. Everyone works together in this world and I do not understand why we cannot just get along.According to Jeremy Waldron, a professor that taught law and philosophy at New York University Law School, was a professor of social and political theory at Oxford, and was an adjunct professor at Victoria University in New Zealand, believes that ââ¬Å"we are diverse in our ethnicity, our race, our appearance, and our religions, and we are embarked on a grand experiment of living and working together despite these sorts of differencesâ⬠(Waldron) just like colleges. He believes that everyone should not live in fear and just to live life day by day.Hate speech on college campuses are more diverse and the experiences of hate speech occurring is more likely to happen. I believe that no one should have to live in fear on college campuses because of hate speech. White people are not superior, I mean look at President Barrack Obama, he is black and the leader of our country, and so he must be doing something right. But since people have to live in fear, according to Waldron the older generations of the black and Muslim families have to explain to their children why slanderous, libelous, and hateful statements are made towards them.Waldron says, ââ¬Å"Can their lives be led, can their children be brought up, can their hopes be maintained and their worst fears dispelled, in a social environment polluted by these materialsâ⬠(Waldron). This quote explains what people of different minorities have to endure for their children. Can their children be brought up different than they were? Hate speech is an awful thing to succumb to and people of different diversities especially on college campuses should not have to go through that pain.Waldron also says, ââ¬Å"Diversityâ⬠and ââ¬Å"inclusivenessâ⬠are so wonderful but fragile that maintaining the ââ¬Å"dignityâ⬠of ââ¬Å"vulnerable minoritiesâ⬠(Professor Waldron loves this expression) is a positive obligation not only for government but also for individuals. The law should therefore require us to ââ¬Å"refrain from acting in a way that is calculated to undermine the dignity of other peopleâ⬠(Waldron). This quote by Professor Waldron tells us that diversity is a good thing, but it is also a fragile thing. Waldron says that the law should require us to refrain from undermining the dignity of the ââ¬Å"vulnerable minorities. As citizens of the United States of America we need to quit hating people and let them have a say in how they feel. America is suppose to be the melting pot of the world and the land of the free and no body needs to be limited to it. In conclusion, limiting freedom of speech and allowing hate speech codes to be involved in our college campuses is unconstitutional. Limiting freedom of speech and allowing hate speech into our college campuses is wrong. University students are one of the main focus points in our society that are affected by limiting speech.They do not have the right to speak what they want because of hate speech codes and because university officials have a policy on what they can say or do. I honestly think there is something we can do about this, but everyone would have to work together. Unfortunately, I do not see that happening any time soon. Sooner or later this is how America is going to become. If we do not act soon we will no longer have the right to say what we want and the First Amendment will slowly disappear. We will not have the right to what we want to say anymore.Being able to say what we want in this country is a privilege. Most people in other countries do not get to say what they want because their country will not allow them to do so. No one should be able to take our right away from us because it ay hurt people. This is America, many important officials wrote the Constitution of the United States of America in 1787 for a purpose. They wanted us to have freedom and the right to do many things people could not do. The Constitution has been in place and used since 1789. This piece must be important if we are still using it today in our government systems.So in conclusion, college students shoul d not be limited to speech and hate speech codes should not come into effect within Americas college systems. Works Cited Buruma, Ian, ââ¬Å"The Freedom to Offend. â⬠The Best American Essays 2007. Ed. David Foster Wallace and? Robert Atwan. Boston: Houghton Mifflin, 2007. 22-27. Print Greenup, John S. ââ¬Å"The First Amendment And The Right To Hate. â⬠Journal Of Law ; Education 34. 4 (2005): 605-613. OmniFile Full Text Mega (H. W. Wilson). Web. 13 Nov. 2012. Hebel, Sara. ââ¬Å"California Bill Would Curb Official Censorship Of Student Newspapers. Chronicle Of Higher Education (2006): A28. OmniFile Full Text Mega (H. W. Wilson). Web. 11 Nov. 2012. Uelmen, Gerald. ââ¬Å"The Price of Free Speech: Campus Hate Speech Codes. â⬠Santa Clara University, 1990. Web. 13 Nov. 2012. Waldron, Jeremy. The Harm in Hate Speech, Harvard University Press, 2012, 292 pp. , 26. 95. Web. 13 Nov. 2012. Wendel, W. Bradley. ââ¬Å"A Moderate Defense Of Hate Speech Regulations On Universit y Campuses. â⬠Harvard Journal On Legislation 41. 2 (2004): 407-420. OmniFile Full Text Mega (H. W. Wilson). Web. 13 Nov. 2012. Research Paper on Limited Speech on College Campuses Student Prof. English 1020 Should Colleges Be Limited to Speech? In ââ¬Å"The Freedom to Offend,â⬠Ian Buruma explains how we have the right to speak freely and how we can have the freedom to offend our own being. America is the land of the free and we can say what we want because of the First Amendment. Limiting speech could become an issue on college campuses because some students inevitably choose to follow the hate speech codes and some would choose to disobey the hate speech codes.I am focusing on how campuses are allowing policies to be put into place that limits students on what they can say as well as how hate speech affects students. Limiting speech and hate speech on campuses goes against the First Amendment, it goes against student rights, the use of censorship violates the First Amendment, and limiting speech affects our diverse college campuses more frequently. The First Amendment provides guidelines on how America should work. The First Amendment states that, â⠬Å"Congress shall make no lawâ⬠¦abridging the freedom of speechâ⬠¦Ã¢â¬ (Greenup 606).One of the main reasons that the United States of America was founded was for the right to speak freely. America is unique because of this freedom. It seems that this is no longer the case because the courts have been forced to create a tightrope on how people express themselves through freedom of speech. Greenup states that on college campuses we get the image of ââ¬Å"a place where ideas and theories are analyzed, debated and honoredââ¬âand where no opinion is shunnedâ⬠(Greenup 608). Universities should not create any type of policy that renders us from speaking what we want.Universities have begun to limit what students can say and who can give a speech at the university. Universities bring in outside speakers to speak to the student body; however, in some cases speakers can create controversy. For example, Lisa Williamson came to speak at a university located in the Midwest about issues related to diversity. After Ms. Williamson spoke an organization known as the ââ¬Å"Invisible Empire, Knights of the Ku Klux Klanâ⬠came into the universities offices of Diversity and Equal Opportunity and asked to speak, but the university denied their request.The university believed that the Ku Klux Klan preached ââ¬Å"faulty informationâ⬠but still the Ku Klux Klan demanded that they be ââ¬Å"afforded the same opportunity to address the university community as was provided for Ms. Williamsonâ⬠(Greenup 606). The university still would not give them the right to speak because it did not reflect the tone of Ms. Williamsonââ¬â¢s presentations (Greenup 605-606). Now even though most people do not agree with the ways of the Ku Klux Klan I honestly think they have the right to speak to their followers and anyone who wants to listen.I do not agree with their ways, but this is America and many people do not understand the concept that we all have the ri ght to speak freely. If someone says that we cannot speak then that is going against the first amendment. Bradley W. Wendel of the Harvard Journal of Legislation says, ââ¬Å"To put the point bluntly, colleges and universities are in the business of controlling the speech of members of their communities, and trying to affect the beliefs of studentsâ⬠(Wendel 408).What Wendel is stating here is that colleges nowadays are controlling what anyone can say and what we believe. The Ku Klux Klan has the right to speak what they believe and colleges should not tell them that they cannot speak. Colleges cannot control what we say, it is just wrong. To not let anyone speak because of his or her beliefs is just completely wrong. The Ku Klux Klan has a right to speak freely. The university has put in hate a speech code that entitles only a few certain people to be able to speak.Ku Klux Klan goes with these hate speech codes that make them unable to express their opinion. Hate speech codes become useless because laws that have already been placed instead of relying on freedom limiting hate speech codes can solve problems. Hate speech codes go against our fundamental rights as citizens of the United States of America because of our freedom of speech. A second reason why universities should not limit peopleââ¬â¢s freedom of speech would be because of censorship. Censorship is speech that has been censored because it has been deemed inappropriate or harmful.Also when the government uses censorship it is unconstitutional. An example of censorship would be that according to Sara Hebel of the Chronicle of Higher Education, public-college officials in California would be strictly limited in their ability to censor the content of student-run newspapers under proposed legislation that passed the State Assembly this month (Hebel A28). Hebel explains that college students are worried that the bill will provide campus administrators to infringe new limits on what students say (Hebel A28).Hebel accurately reflects on the issue at hand and I agree with her position because students should not have to limit what they can or cannot say in a newspaper. Citizens need to know the truth and the truth would not be fully explained and contrasted without something like hate speech. The bill states: The bill would write into state law broad protections for the written speech of college journalists, a move that would complement and enhance the free-speech rights to which students are already entitled under the First Amendment.It would also prescribe how campus administrators might oversee student publications that colleges help finance and operate. Under the measure, which now goes to the State Senate, college administrators would retain the ability to discipline students for publishing hate speech. And students would still be required to observe libel and slander laws (Hebel A28). Freedom of speech should not be limited except when freedom of speech is put into harm ful situations. Slander is when someone makes a false spoken statement that damages someoneââ¬â¢s reputation.This is an example of when freedom of speech should be limited. It is wrong for someone to initially defame someone. Another example of when speech should be limited is libel. Libel is when someone damages someone elseââ¬â¢s reputation expressed through writing. Hate speech can come in many forms and limiting speech would be wrong unless it was put into a harmful situation. Another example of how hate speech codes are affecting students would be at Emory University. Gerald Uelmen is a professor at the Santa Clara University School of Law. Professor Uelmen is renowned for his extensive experience in criminal law.He is most well-known for serving on the defense team for the trial of People v. O. J. Simpson in 1994-1995. Well according to Uelmen hate speech codes follow several formats. Some codes, including Emory's, prohibit speech or conduct that creates an intimidating, hostile, or offensive educational environment. Court rulings have prohibited public (state-run) colleges and universities from enacting codes that restrict the constitutional right to free speech based on content (Uelmen). I like the fact that hate speech codes make sure that students are safe within the university.I also like that universities are not suppose to put in codes that will go against the First Amendment. I also think that universities probably do not follow these laws all the time especially earlier when I mentioned the new newspaper bill. It is not right for students to have to know these policies for hate speech codes; it just is not fair towards the students. In society these days people should not have to worry about other people talking about them behind their back. Everyone works together in this world and I do not understand why we cannot just get along.According to Jeremy Waldron, a professor that taught law and philosophy at New York University Law School, was a professor of social and political theory at Oxford, and was an adjunct professor at Victoria University in New Zealand, believes that ââ¬Å"we are diverse in our ethnicity, our race, our appearance, and our religions, and we are embarked on a grand experiment of living and working together despite these sorts of differencesâ⬠(Waldron) just like colleges. He believes that everyone should not live in fear and just to live life day by day.Hate speech on college campuses are more diverse and the experiences of hate speech occurring is more likely to happen. I believe that no one should have to live in fear on college campuses because of hate speech. White people are not superior, I mean look at President Barrack Obama, he is black and the leader of our country, and so he must be doing something right. But since people have to live in fear, according to Waldron the older generations of the black and Muslim families have to explain to their children why slanderous, libelous, and hateful statements are made towards them.Waldron says, ââ¬Å"Can their lives be led, can their children be brought up, can their hopes be maintained and their worst fears dispelled, in a social environment polluted by these materialsâ⬠(Waldron). This quote explains what people of different minorities have to endure for their children. Can their children be brought up different than they were? Hate speech is an awful thing to succumb to and people of different diversities especially on college campuses should not have to go through that pain.Waldron also says, ââ¬Å"Diversityâ⬠and ââ¬Å"inclusivenessâ⬠are so wonderful but fragile that maintaining the ââ¬Å"dignityâ⬠of ââ¬Å"vulnerable minoritiesâ⬠(Professor Waldron loves this expression) is a positive obligation not only for government but also for individuals. The law should therefore require us to ââ¬Å"refrain from acting in a way that is calculated to undermine the dignity of other peopleâ⬠(Waldron). This quote by Professor Waldron tells us that diversity is a good thing, but it is also a fragile thing. Waldron says that the law should require us to refrain from undermining the dignity of the ââ¬Å"vulnerable minorities. As citizens of the United States of America we need to quit hating people and let them have a say in how they feel. America is suppose to be the melting pot of the world and the land of the free and no body needs to be limited to it. In conclusion, limiting freedom of speech and allowing hate speech codes to be involved in our college campuses is unconstitutional. Limiting freedom of speech and allowing hate speech into our college campuses is wrong. University students are one of the main focus points in our society that are affected by limiting speech.They do not have the right to speak what they want because of hate speech codes and because university officials have a policy on what they can say or do. I honestly think there is something we can do about this, but everyone would have to work together. Unfortunately, I do not see that happening any time soon. Sooner or later this is how America is going to become. If we do not act soon we will no longer have the right to say what we want and the First Amendment will slowly disappear. We will not have the right to what we want to say anymore.Being able to say what we want in this country is a privilege. Most people in other countries do not get to say what they want because their country will not allow them to do so. No one should be able to take our right away from us because it ay hurt people. This is America, many important officials wrote the Constitution of the United States of America in 1787 for a purpose. They wanted us to have freedom and the right to do many things people could not do. The Constitution has been in place and used since 1789. This piece must be important if we are still using it today in our government systems.So in conclusion, college students shoul d not be limited to speech and hate speech codes should not come into effect within Americas college systems. Works Cited Buruma, Ian, ââ¬Å"The Freedom to Offend. â⬠The Best American Essays 2007. Ed. David Foster Wallace and? Robert Atwan. Boston: Houghton Mifflin, 2007. 22-27. Print Greenup, John S. ââ¬Å"The First Amendment And The Right To Hate. â⬠Journal Of Law ; Education 34. 4 (2005): 605-613. OmniFile Full Text Mega (H. W. Wilson). Web. 13 Nov. 2012. Hebel, Sara. ââ¬Å"California Bill Would Curb Official Censorship Of Student Newspapers. Chronicle Of Higher Education (2006): A28. OmniFile Full Text Mega (H. W. Wilson). Web. 11 Nov. 2012. Uelmen, Gerald. ââ¬Å"The Price of Free Speech: Campus Hate Speech Codes. â⬠Santa Clara University, 1990. Web. 13 Nov. 2012. Waldron, Jeremy. The Harm in Hate Speech, Harvard University Press, 2012, 292 pp. , 26. 95. Web. 13 Nov. 2012. Wendel, W. Bradley. ââ¬Å"A Moderate Defense Of Hate Speech Regulations On Universit y Campuses. â⬠Harvard Journal On Legislation 41. 2 (2004): 407-420. OmniFile Full Text Mega (H. W. Wilson). Web. 13 Nov. 2012.
Sunday, November 10, 2019
Social Media Marketing
Evaluate the Effectiveness of Social Media Marketing on Hotels Jennie Russell 1. Abstract Purpose; The internet has forced companies to transform themselves to be more interactive, innovative and efficient as the online consumer is more active, demanding and in control; if unhappy about a service the hotelââ¬â¢s reputation c an be damaged as negative information posted online is instant and public; sharing their opinion with hundreds of thousands of potential customers. However, savvy marketers are increasingly using social media to let guests sell their hotels, which is authentic marketing at its best.Marketers need to implement dedication, time and resources in social media marketing to be successful and stay ahead of their competitors; most hotels lack the resources required to effectively implement social marketing strategies. Methodology; This paper integrates triangulation to ensure all views of social media marketing are portrayed; three hotel marketing managers were questi oned, consumers on PollDaddy answered polls and the role of the practitioner research was undertaken to analyse Cedar Courtââ¬â¢s Facebook campaign.Secondary research was used to develop recommendations for the effective use of social media marketing. Findings; This paper presents the results of an exploratory study on the different perspectives of social media marketing. It was found that some hotels have more developed social media marketing strategies than others but all are willing to learn and develop. Consumers had mixed opinions on social media marketing which lead to calls for recommendations to be derived from secondary research for the effective use of social media marketing.Research Limitations; More time was needed to research and analyse the Facebook campaign and a payable account was needed on PollDaddy to increase the exposure of the polls. Value; Social media marketing is a fairly new trend; it will be a key factor in the future of marketing; Large hotels like Hil ton and Four Seasons Hotels & Resorts have fully integrated social media into their marketing strategy, but for most hotels the difficulty is not only where to begin, but who to use and what to do; this paper will significantly impact how hotels market on social media sites.Keywords; Social Media, Marketing, Hotels, Effective, Participation, Interaction 1|Page 2. Context & Objectives Long before the Internet, people shared their opinions of products with friends and family through word of mouth; ââ¬Ëa happy guest tells five others; an unhappy guest tells 9-10 others. ââ¬â¢ (Kennedy, 2009) Nowadays, consumers are spending more and more time on social network sites where they can broadcast their experiences directly online via social media sharing their opinion with hundreds of thousands of potential customers; hotel marketers need to reach these communities and interact with them to stay competitive.TIG Global (2009) describes how the internet has changed marketing; ââ¬Ëwhat was once an efficient one way communication tool has evolved into an interactive two way communication device. ââ¬â¢ The internet is forcing companies to transform themselves to be more interactive, innovative and efficient. Kozinets (1999, p254) discussed that ââ¬Ëonline consumers are not merely passive recipients of consumption information but active creatorsââ¬â¢; consumers are now in control. The information the consumers post is instant and public; giving them the opportunity to be heard in large numbers.Marketers need to form alliances with these online consumer communities as it is the dawn of customer engagement; ââ¬ËEngaged customers spend more money and come back more often. ââ¬â¢ (Mclean, 2008) Social media marketing requires participation, interaction and dedication (Raza, 2006); time, commitment and resources are essential for the efficient use of social media marketing; however most hotels lack the resources required to effectively implement social mark eting strategies.Most hotels either don't do social media marketing or they don't do it efficiently; W eber (2009) understands that marketers have to be aggregators not broadcasters; they have to be part of the consumerââ¬â¢s conversation, not bombarding them with constant sales pitches. (Evans, 2009) Marketers have to ensure their content is beneficial to the hotel and their consumers; they should not perceive the hotels presence to be a nuisance.Large hotels like Hilton, Four Seasons Hotels & Resorts and MGM Grand have fully integrated social media into their marketing strategy, but for most hotels the difficulty is not only where to begin, but who to use and what to do. Is it detrimental for a hotel not to use social media sites? Can it be detrimental if social media sites are used but not appropriately? The aim of this study is to evaluate the role of social media in hotel marketing. The objectives of this study are to; ? Evaluate how the internet has changed hotel marketing. |Page ? ? ? Assess the key activities involved in social media marketing. Evaluate the role of social media marketing within hotel marketing strategies. Develop recommendations for the effective use of social media marketing in hotels. 3. Literature Review Marketing Raza (2005, p 2) defines marketing as an ââ¬Ëongoing process comprising various co-ordinated activities a company must perform to develop and/or wanted product, bring it to the market, maintain it there and maximize the customers benefit. The customer is an integral part of the marketing process; marketers need to focus on their customerââ¬â¢s needs, wants and expectations which will reflect in their services and result in a successful hotel. ââ¬ËFor many years hospitality firms have believed that the goal of marketing is to create as many new customers as possible. ââ¬â¢ (Shoemaker & Lewis, 1999, p345) They believed it was important to satisf y the guests while they were on the property, but the real goal w as to continue to find new customers; their interest in getting new customers dominated the task of keeping customers.Nowadays, companies have realized that both aspects are vital; finding n ew customers and keeping current customers; Chen et al (2009) suggest that companies exploit the internet to become more innovative and effective at this task. Marketing using traditional methods used interruption techniques which consumers accepted as they classed them as necessary ââ¬Ëhappeningsââ¬â¢; the marketers were in control. But the internet forced marketers to transform themselves; Chen et al (2009) discovered that marketers were no longer in control; the balance of power had shifted to the consumer.The existence of united groups of online consumers interacting shifts knowledge and power from marketers to consumers; Kozinets (1999, p258) supports this; ââ¬ËThe more online consumption members communicate with one another through the internet, the more bold they feel about chall enging marketers and marketing claims. ââ¬â¢ Scott (2009) & Tuten (2008) realized that the ââ¬Ëold rulesââ¬â¢ of marketing were ineffective in a web 2. 0 world; (consumer generated content) marketers have to work harder as consumers control their media content.Saugestad (2009) reinforces this; ââ¬Ëresearch shows that there is a growing proclivity among web users to tune out ââ¬Ëcorporate speakââ¬â¢. ââ¬â¢ Miguens, Baggio & Costa (2008) clarify that the internet is no longer just a static page, but a dynamic platform which allows consumers to independently generate their own content; sharing with other users and passing on their own experience. Marketers need to realize that online consumers are much more ââ¬Ëactive, participative, resistant, activist, loquacious, social and communitarian. ââ¬â¢ (Kozinets, 1999, p261) Social Medias 3|PageIt is important to ensure social media is explained to avoid confusion; ââ¬ËSocial media is about sharing information and experiences with acquaintances in your networks. ââ¬â¢ (TIG Global, 2009) Weber (2009) noted that social networks are places where people with a common interest or concern, meet and express themselves, their opinions and ââ¬Ëventââ¬â¢. There are different social media channels depending on the desired goals; Table 1; Authors Analysis of Social Media Sites Type of Description Statistics Social Media Facebook Facebook is a social networking website that Facebook reports was originally designed for students, but is n average of now open to anyone 13 years of age or older. 250,000 new Facebook users can create and customize registrations per their own profiles with photos, videos, and day since January information about themselves. Friends can 2007. (Scott, 2009, browse the profiles of other friends and write p229) messages on their profiles. Twitter Twitter is an online service that allows you to There are a share updates with other users by answering reported 3 million on e simple question: ââ¬Å"What are you doing? â⬠tweets posted per Twitter is a free social networking and micro- day. (Social Media blogging service that enables its users toStatistics, 2008) send and read other users' updates known as tweets. TripAdvisor TripAdvisor is a free travel guide and 90% of online research website that hosts reviews from consumers trust users and other information designed to help recommendations plan a vacation. from reviews (Mclean, 2008) YouTube YouTube is a video sharing service that ââ¬ËVideos posted on allows users to watch videos posted by other You tube attract users and upload videos of their own. The more than 40 slogan of the YouTube website is ââ¬Å"Broadcast million visitors Yourself. â⬠This implies the YouTube service monthly. ââ¬â¢ (Weber, s designed primarily for ordinary people who 2009 p4) want to publish videos they have created. ââ¬ËSocial networking continues to grow and shape the way people communicate. ââ¬â¢ (Hotelworld, 2010) There are hundreds of active social networking websites, but the social media sites listed in table 1 are relevant to this project as hotels are currently using them to market themselves. The internet is becoming one big social networking site; ââ¬ËOver 44% of all internet users are active in social mediaââ¬â¢ (TIG Global, 2009) Saugestad (2009) & Miguens, Baggio & Costa (2008) argue that social media sites are the most 4|Page opular sites on the internet due to the fact it is available 24/7, giving potential online customers the opportunity to access information at their own convenience. Starkov & Mechoso (2010) acknowledges that internet users spend 17% of their surfing time on social network and blogging sites, nearly triple the percentage of time spent on sites than a year ago which is beneficial to marketers if they use social media effectively, as they are reaching a growing audience. Using Social Media Effectively Many authors agree that social media marketing needs to be fully integrated in the hotelââ¬â¢s marketing process.Marketerââ¬â¢s need a solid internet strategy; merging social media marketing into their marketing plan and the hotels brand; integrating videos, images and blogs to increase exposure and improve online positioning. (Davis, 2009, Raza, 2005, Tikkanen et al, 2009) Social media gives marketers an incredibly inexpensive way to build brand awareness, while doing it in a way that makes the hotel seem simultaneously hip, down to earth and fun. Hotels (2009) explain how savvy marketers are increasingly using social media to let guests sell their hotels, which is authentic marketing at its best.Kennedy (2009) found that guests who have had extremely positive experiences do often feel motivated to post their positive feedback on the internet. Successful word of mouth marketing isnââ¬â¢t about what the hotel thinks it represents; itââ¬â¢s what the consumers choose to talk about; ââ¬ËWord of mouth hinges on real consumers spreading the word for you. ââ¬â¢ (Mclean, 2008) Itââ¬â¢s the best marketing tool; with high credibility as it comes from previous customers and there is no cost to the hotel.However, if consumers have a bad experience it can be unfavourable for the hotels reputation; ââ¬Ëa single negative online guest review can cause significant damage by scaring off future potential guests. ââ¬â¢ (Kennedy, 2009) The scope of internet marketing is huge; numbers could be in the realms of tens of thousands of potential guests scared off from one bad review on the internet. Hotels reputations are at stake; consumers are going to be talking about how they were treated for better or for worse.Four Seasons Hotels & Resorts has set the bar for social media customers service care; a guest went on twitter whilst staying at the Biltmore Four Seasons Resort to make a criticism about the hotels music, to her surprise she received a bottle of wine and a note from the general mana ger apologizing. Another situation at Four Seasons Bangkok, where a guest complained on twitter about the lack of appealing movies on TV that night; management were notified and the guest was informed about the hotels in-house DVD library. Kirby, 2009) These situations show the effective engagement and participation required with social media marketing that results in high customer satisfaction. Interaction, Participation and Authenticity Social media is all about forming relationships, trust and building an online reputation. The main focus in social media marketing is to keep consumers informed and not to fool them. TIG Global (2009) explain that social media users 5|Page will likely be appreciative of hotel marketers updates and more inclined to pass them along to their networks of friends and family, if they feel the updates are authentic and useful.The main purpose of social media is social interaction and networking with other users; hotel marketers need to enhance their socia l interactions to be successful; ââ¬Ëthe speed of the response is a significant factor in interactivity. ââ¬â¢ (Tikkanen et al, 2009, p1371) The stronger a hotelââ¬â¢s genuine interactivity on social media sites, the stronger their social media brand will be. Starkov & Mechoso (2010) reveal that if a hotel enhances its social media presence on Facebook and Twitter, it can create a buzz around the property and contribute to increased awareness and booking considerations.Engaging and dynamic content can enhance a hotels presence and generate continuous interest; ââ¬Ëthe online social media process is all about the ââ¬Ëword of mouseââ¬â¢. ââ¬â¢ (Parsippany, 2009) Social media sites are all about customer engagement; companies who focus on engagement rather than selling will see success. (Mclean, 2007, Tikkanen et al, 2009) By incorporating value, interactivity and engagement; hotel marketers could thrive with social media marketing. Valuable Content Evans (2009) ad vises marketers to ensure they have significant cont ent on their social media sites otherwise they will lose consumers and search engine rankings.Consumers arenââ¬â¢t afraid to tell hotel marketers if their content is rubbish but at least social media offers the ability to make instant adjustments in case they need to change detrimental content. ââ¬ËMarketers have to provide customers with value to have a better chance of engaging their customers in their marketing activities. ââ¬â¢ (Parsons et al, 1998 cited from Tikkanen et al, 2009, p1369) Value is one of the most important things to keep in mind when creating great social media content that will persuade consumers to interact and engage with marketers.Armstrong (2001) understands that marketers are sceptical about social media marketing but tries to convince them to use the internet as a sales and marketing tool; he summarizes that the issue is not only how to engage the consumer, but also how first to attract the cons umer to the website and then to retain them; however this book is dated with basic knowledge of the internet and limited reference to social media marketing. Saugestad (2009) argued that successful social media marketing requires meaningful participation, authenticity and real engagement.Social media is a continual process of evolving and updating to ensure exciting and lively content; ââ¬ËInvolvement in (and success with) social media takes time and commitment. ââ¬â¢ (TIG Global, 2009) Future of Marketing Hotels (2009) predicts social media will become firmly entrenched as a marketing channel in 2010. Savvy marketers will continue to shift marketing funds to online channels at the expense of traditional marketing methods which Starkov & Mechoso (2010) reinforce ââ¬Ësocial media and mobile marketing are quickly becoming the mainstream in the hospitality industry. Accelerating technological 6|Page developments are evolving as a new generation of opportunity and challenge for the marketer. The issue with social media marketing isnââ¬â¢t whether to use it or not but to ensure the time, commitment and resources are spent developing it effectively. There is a lot of literature around social media marketing but no distinct recommendations for effective usage. 4. Method of InvestigationAn exploratory research approach will be used to gather information; a mixture of deductive and inductive; deductive as I want to find if hotel marketing managers find social media marketing useful, also want to find if the level of communication on social networking can gain loyalty from consumers or discover if social me dia marketing is beneficial to a hotel or detrimental to their image. Inductive secondary research will develop recommendations for the use of social media marketing. Triangulation refers to the use of different data collection techniques in ne study in order to ensure the data is correct and precise. (Saunders, Lewis, Thornhill, 2005) Triangulation will be used in this project as it will provide better opportunities to gather all perspectives on social media marketing and will allow effective evaluation of the findings. A mixed method research approach will be undertaken and data will be analyzed throughout the process; Tashakkori & Teddie (2003) quoted in Saunders, Lewis, Thornhill, (2005, p 146) argue that ââ¬Ëmultiple methods are useful if they provide better opportunities for you to answer your research question. The role of practitioner researcher will be undertaken as I designed a Facebook page for Cedar Court Hotel Wakefield when I worked for them on my placement which I now manage. I plan to add 1 event and 3-4 status updates per week as well as requesting at least 40 friends. I understand it will be time consuming; Iââ¬â¢m a full time student so all my time is spent on university work which does not allow me to be fully immersed in the daily events at Cedar Court.Therefore familiarity may affect the research as I don ââ¬â¢t have any up to date information to enable me to frequently update the status with current issues; I have overcome this problem by asking the sales manager to keep me informed. I will analyse the campaign for 3 months to observe the impact and responses from the hotelââ¬â¢s social media activities. Structured questionnaires will be conducted using purposive sampling (typical case) with three hotel marketing managers that are currently using Facebook to market their hotel in order to explore their opinions of social media marketing.The questionnaires will be conducted through email so the managers can complete the questionnaire at a time and place convenient to them. The delphi technique will be used to ensure the key issues are addressed; when all the data is collected I will distribute it to the marketing managers to see if they agree with 7|Page the findings and to ensure all the important issues have been illustrated. All three managers will answer the same set of que stions to ensure reliable data. From these questionnaires I will develop polls to ask the general ublic their opinions on social media marketing using PollDaddy as the sampling frame ââ¬ËThe larger your sample size the lower the likely error in generalising to the population. ââ¬â¢ (Saunders, Lewis, Thornhill, 2005, pg. 210) Poll Daddy has 500,000 users around the world (PollDaddy, 2009) which should generate a good response rate; I am aiming for at least 100 answers to each question to generate findings that are representative of people who are interested in social networking. There is no limit to the amount of questions I can post as PollDaddy provides interactive polling, which I thought was relevant to this project.I will post the questions in November and 3 months later I will gather the quantitative data which allows easy comparison. As well as primary data, documentary secondary data will be gathered from literature on the internet; journals and articles from websites s uch as e. hotelier. com/caterersearch. com will be used to develop recommendations for a hotel marketer to efficiently use social media marketing. Secondary data is unobtrusive; it will aid the projectââ¬â¢s objectives and will enable triangulation.An external ethics committee is not required for this research; none of the participants will be vulnerable and social media marketing is a neutral subject. Participant error, bias or observer error shouldnââ¬â¢t occur as triangulation should yield consistent, reliable findings. For this project written consent will be implemented, if participants do not want to participate then they simply do not have to answer the questions. Participants will be volunteers and will be adequately informed of the research; they will be free to withdraw at any time and if necessary the findings can be anonymous.I will monitor Facebook and PollDaddy 4 times a week to ensure the activity is sincere and will re evaluate the validity if I feel itââ¬â¢ s being compromised. 8|Page 4. 1 Research Agenda From the literature review the key issues were highlighted and incorporated into the table below; these issues will form the basis of the questionnaires and polls. Table 2; Table of Issues Issues Reference The more online consumption members communicate with one another through the internet, the bolder they feel about challenging marketers and marketing claims. KOZINETS, Robert, V. (1999) E-Tribalized Marketing? The strategic Implications Of Virtual Communities of Consumption. European Management Journal. 17 (3) 252ââ¬â264. Online social networking sites are the most popular sites on the internet. MIGUENS, J. , BAGGIO, R. , COSTA, C. (2008) Social Media and Tourism Destinations; TripAdvisor Case Study. Advances in Tourism Research 2008. Aveiro. Portugal RAZA, Ivo. (2005) Heads In Beds; Hospitality & Tourism Marketing. 1st Edition. United States of America. Pearson Prentice Hall. DAVIS, John. (2009) Social Media; Marketing Magic or Madness. [online] 16 July. Article from Hotel Online; News for The HospitalityExecutive. Last accessed on 19 October 2009 at: www. hotel- It is virtually impossible to compete in todayââ¬â¢s marketplace without a solid internet strategy. Hotels need to merge social media marketing into the brand and the marketing plan; integrating videos, images and blogs to increase exposure and improve online Question derived from issue Do you find that online consumers are much more active, participative, resistant and more demanding? What types of social media marketing do you use and how do you use it? Do you have an internet marketing strategy? How important is social media marketing in your arketing plan? Is it fully integrated? 9|Page positioning. online. com/News/PR2009_3 rd/Jul09_SocialMediaMagic. html Engaging and dynamic PARSIPPANY, NJ. (2009) content can generate Introducing: CoMMingle continuous interest; ââ¬Ëthe Social Media Marketing online social media Agency for Hospitality. process is all about the [online] 21 September. ââ¬Ëword of mouseââ¬â¢. ââ¬â¢ Article from Hotel Online; News for the Hospitality Executive. Last accessed on 19 October at: http://www. hotelonline. com/News/PR2009_3 rd/Sep09_CoMMingle. html Successful social media SAUGESTAD, Stephen. marketing requires 2009) Social Media and the meaningful participation, Hospitality Industry. [online] authenticity and real 23 September. Article from engagement. ehotelier. com; the one stop website for hoteliers. Last accessed on 19 October 2009 at: http://ehotelier. com/hospitali tynews/item. php? id=P17166_ 0_11_0_C Four Seasons Hotels & KIRBY, Adam. (2010) MGM Resorts has set the bar Grand Billboard Takes for social media Twitter to Masses. [online] 4 customers service care; January. Article from Hotels; a guest went on twitter The Magazine of the whilst staying at the Worldwide Hotel Industry.Biltmore Four Seasons Last accessed on 6 January Resort to make a 2010 at: criticism about the http://www. hotelsmag. com/b hotels music, to her log/Musings_Miscellany/296 surprise she received a 91bottle of wine and a note MGM_Grand_Billboard_Tak from the general es_Twitter_To_Masses. php manager apologizing. 1. Does your social media site incorporate engaging and dynamic content for your consumer? 2. How often do you update your content on your social media sites? 1. Successful social media marketing requires meaningful participation, value and real engagement do you feel you give this and how? 2.How often do you check/interact on your social media sites? 1. If you find a negative comment online what do you do? 2. Can you give me 3 examples of how social media marketing has worked well for you and what was the impact? 10 | P a g e 5. Findings & Analysis 5. 1 Facebook Research The impact and responses from Cedar Courtââ¬â¢s social media activities on Facebook were recorded. Every week Cedar Courtââ¬â¢s status was updated 3 times, a new event was added and an average of 40 friends were requested; the campaign was analysed for 3 months to investigate positive and negative reactions of the consumers.It can be immediately seen from column 2 that Cedar Courtââ¬â¢s friends have consistently increased, doubling the amount of friends it started off with from 323 on 24. 11. 09 to 692 on 19. 02. 10. The number of people adding Cedar Court to be their friend (column 5) also consistently increased, in the first month Cedar Court had 0-1 people requesting to be their friend but towards the end of the campaign an average of 6 people were requesting to be their friend with a maximum of 8 people on 19. 02. 10.The popularity of Cedar Court definitely increased; at the start only 1 person ââ¬Ëlikedââ¬â¢ the status, then only 1 person commented on the second status, gradually throughout the weeks more people started to ââ¬Ëlikeââ¬â¢ and comment on the statuses. Towards the end of the campaign an average of 30 people were ââ¬Ëlikingââ¬â¢ the sta tus and an average of 3 people were commenting; the Valentineââ¬â¢s Day status (15. 02. 10) had 70 friends ââ¬Ëlikeââ¬â¢ it and 3 comments which is significant. Generally, the popularity of Cedar Courtââ¬â¢s profile did increase however there was a decrease of 7 friends on 24. 2. 09 which could be due to the fact 4 events were sent out the previous time or it could have been due to festive pessimism, after this incident I ensured I would only send 1 event out each week to ensure I didnââ¬â¢t annoy any more of Cedar Courtââ¬â¢s friends. The number of people accepting Cedar Court to be their friend and adding Cedar Court to be their friend consistently increased, which could be due to the fact that more consumers are accepting companies presence on social media sites owever consumers tended to ââ¬Ëlikeââ¬â¢ and comment on the personal status update; not the sales pitch status es, which goes against companies objectives to use social media as a marketing tool. A ll the comments were positive which is encouraging; this shows a positive impact as consumers enjoy participating in the personal statuses; they take pleasure in the engagement and interactment with the hotelââ¬â¢s day to day activities; birthdayââ¬â¢s, promotions, new employees etc. 11 | P a g e 5. 2 Questionnaires with Marketing Managers Questionnaires were emailed to the marketing managers of Hilton, Marriott and Malmaison.They were given 1 month to reply; giving as much detail as possible. To analyse these questionnaires, themes have been derived to allow ease of comparison between the hotels. Marketing the Hotels At the moment all three hotels use a variety of sources to market their hotels; social media, emails, newspapers, tradeshows, search engines, word of mouth and leaflet dropping. All three also have an internet marketing strategy; Hilton explained their marketing team works together with their PR and promotions to shape this strategy.Social media is important in t he hotels marketing plans; Marriott have only been using social media for around 6 months and hopes to be fully integrated by the end of the year. Hilton acknowledges social media is a ââ¬Ënew spaceââ¬â¢ and have integrated it through PR and partnerships/promotions. All three hotelââ¬â¢s use Facebook, plus another social media form, however they all use them in slightly different ways. Malmaison started using social media marketing after attending a ââ¬Ëfuture of hospitalityââ¬â¢ course and uses Twitter and Facebook to update promotions and news etc.Hilton recognised that conversation about their brand were taking place on Facebook and Twitter whether they were participating or not; they use the same sites as Malmaison as ââ¬Ëadditional channelsââ¬â¢ for brand news and giveaways. Marriott started in response to their sister hotel having used it for several months and uses Facebook and LinkedIn. Opinions on Social Media Marketing Malmaisonââ¬â¢s opinions are m ixed; they believe it is the way forward because it has many benefits but understand there are negatives and that hotels should be careful.However Marriott is not in favour of it; ââ¬Ëusing sites that are not necessarily business focused as a marketing tool can cheapen your product and portray the wrong image. ââ¬â¢ Hilton understands the need for a sound strategy, time and commitment before adopting it; ââ¬Ësocial media marketing should never be used in place of traditional marketing tactics. ââ¬â¢ 12 | P a g e All three hotels agree that social media marketing is useful; Malmaison finds it easy to a point, ââ¬Ëits quick, reaches a mass audience, builds relationships and is relatively cost effective. ââ¬â¢ Marriott thinks it is cost effective and likes the ââ¬Ëspeed to market. Hilton states that it is ââ¬Ëextremely helpful in building buzz for our brand , sharing news quickly. ââ¬â¢ Occurrence of Content Updates and Interactions All three hotels interact on their social media sites however there are different levels; Hilton is the highest and checks theirs frequently throughout each day whereas Marriott only check theirs once a week; hotels on social media sites should be giving instant information; a week is far too long. Malmaison checks theirs as ââ¬Ëoften as they canââ¬â¢; but this is a loose term and could range from Hiltons highest level to Marriottââ¬â¢s lowest level of interaction.Again, with content update the rankings were the same; Hilton was the leader as they ââ¬Ëpost multiple messages to Twitter each day and add content to Facebook regularlyââ¬â¢, Marriott only update their content on average once a month which is insufficient and Malmaison were vague with ââ¬Ëas often as we can. ââ¬â¢ Participation, Engagement and Valuable Content Malmaison follows up on complaints and says thank you for good comments, they offer incentives and promotions their customers would appreciate.Hilton talks with their â â¬Ëfansââ¬â¢ rather than ââ¬Ëatââ¬â¢ them, they try to provide content that has real value, rather than simply ââ¬Ëpushing marketing messages. ââ¬â¢ Whereas Marriott acknowledges that they are not giving the ââ¬Ëappropriate level of participationââ¬â¢ however this year they do hope to overcome this and build their online profi le. Malmaison believes that their site incorporates engaging and dynamic content for their consumers; Hilton always ââ¬Ëtries to provide information that is valuable to our audience. ââ¬â¢ Marriott is drawing up plans to address their ââ¬Ëlimitedââ¬â¢ content.Champions and Time Spent with Social Media Marketing All three hotels understand the importance of assigning a dedicated social media marketer; Hilton has ââ¬Ëan agency team and three internal team membersââ¬â¢; Malmaison has 1 person from each hotel responsible and Marriott has nominated six people for their social media activities. Marriott only spends a couple o f hours per week on social media marketing whilst Malmaison spends ââ¬Ëas much time as we canââ¬â¢ which is again vague but sounds keen! Hilton understands that ââ¬Ëtime investment is considerable and necessary. Attracting the Active and Demanding Online Consumer Malmaison attracts online consumers to their social media sites through exclusive offers and competitions; Hilton has integrated their Facebook and Twitter with their official brand site and other microsites; they also rely heavily on 13 | P a g e word of mouth from their current ââ¬Ëfansââ¬â¢ and use giveaways. In the near future Marriott will be adding their social media addresses to their traditional ââ¬Ëcollateralââ¬â¢ that they hand to clients. Malmaison agrees with the statement that ââ¬Ëonline consumers are more active, participative, resistant and demanding. Hilton thinks it varies; ââ¬Ëmost followers are honest and enjoy travel so their posts and comments are positiveââ¬â¢ but Hiltons social media channels are ââ¬Ënot intended to be a guest assistance centre. ââ¬â¢ Which I disagree with; guests should be able to have their p roblems resolved through social media, I do understand that itââ¬â¢s an international company but strategies should be in place for these encounters. Marriott said ââ¬Ëwe will only really begin to see this in the coming months as our exposure grows. ââ¬â¢ Analysis of Social Media MarketingMalmaison analyses their social media marketing at the end of every week using tools such as ââ¬Ëtrendistic, tweetbeep, twittercounter, twitpwr. ââ¬â¢ Hilton receives weekly reports from an agency that ââ¬Ëtracks major topics. ââ¬â¢ However Marriot tââ¬â¢s focus is ââ¬Ëbringing our profile to a level where it actually merits tracking. ââ¬â¢ TripAdvisor Reviews Malmaison and Marriott both stated that they use TripAdvisor reviews but didnââ¬â¢t say how they used them. Hilton encourages its hotels to monitor consumer revie ws as ââ¬Ëthey are a great way to understand what is and is not working for a particular property. ââ¬â¢ Negative CommentsIf Malmaison finds a negative comment then they ââ¬Ëaddress and investigate the situation, if a contact number/email address is left then the matter will be dealt with in private. ââ¬â¢ Hilton does their best to resolve the issue; ââ¬Ëjust as we do at our hotels when a guest complains. ââ¬â¢ Until this year Marriott only acted on feedback without replying to the customer; but now they use the ââ¬ËManageme nt Responseââ¬â¢ function to post replies to both negative and positive comments. Hilton doesnââ¬â¢t believe social media can necessarily go wrong, but negative posts about customerââ¬â¢s experiences at their hotels is ââ¬Ëdisheartening. Malmaison stated that they seem to be doing ok and Marriott said ââ¬Ëthis remains to be seen. ââ¬â¢ Social Media Working W ell All three hotels have had positive experiences with social med ia; Malmaison has had positive feedback from its ââ¬Ëfansââ¬â¢, the events they advertised have had favourable responses and offers have been well received. Hilton asked ââ¬ËTweetersââ¬â¢ to cheer for the film premier ââ¬ËUp in the Airââ¬â¢ for a chance to win various prizes; this was mutually beneficial and increased the hotelââ¬â¢s profile; reporters often post stories from Hiltons Twitter or Facebook.Marriott use Facebook to advertise charity events and to drive exposure of their Christmas party packages. 14 | P a g e Recommendations Malmaison and Marriott are welcoming of recommendations ââ¬Ëthat are tailored for our product and the market we are in. ââ¬â¢ Hilton are ââ¬Ëalways looking for suggestions that we can use at the brand level and share with our hotels. ââ¬â¢ Social media is a continual process of evolving and updating that takes time and commitment, even though Hilton are the most advanced in social media, the willingness for suggestion s shows true commitment and is an important attribute.Hilton are the most savvy in social media marketing; Marriott is fairly new in this concept and need more time to extend their strategies. Malmaison is well developed but not up to Hiltons standards however Hilton is a multi-national company which is hard to compete with. Unfortunately some managers did not answer in as much depth as I would have liked; none would disclose any financial information which is understandable but disappointing as it would have been interesting to compare the financial implications and set a guideline amount in the recommendations.One manager took 3 months to fill out the questionnaire and only replied when I used Facebook to prompt them to fill it in. 5. 3 PollDaddy Results Polls were developed on PollDaddy to ask the general public their opinions on social media marketing. Originally I had problems with the response rate as I only had a free account, if I had a paid account I would have received mor e responses and more exposure, but I overcame this by using Facebook to link my questions from PollDaddy and the responses increased rapidly; reinforcing the argument that social media is effective.Table 3; Key Points from PollDaddy 1. 87% think that social media marketing isnââ¬â¢t just a trend. 2. 50% think that marketers abuse social media marketing. 3. 48% think there should be rules for the appropriate usage of social media marketing. 31% think marketing on social media is innovative. 4. 5. 6. 7. 8. 60% find it easier to challenge marketerââ¬â¢s claims through social media marketing. 30% use Facebook and 27% use Twitter as their main social media forms. 36% think companies on social media are demonstrating meaningful participation, authenticity and real engagement. 2% engage in social media if they see it as beneficial. 15 | P a g e 9. 57% think social media marketing is a convenient and efficient way of finding information and interacting with an organisation Source; Aut horââ¬â¢s Analysis of Poll Daddy Results 1. This is a significant percentage of people who think social media marketing isnââ¬â¢t just a trend; they believe it will be around permanently so hotels should take up this information and use this to their advantage through marketing. 2.Half who answered thought that marketers ââ¬Ëjust donââ¬â¢t getââ¬â¢ social media marketing; people felt that marketers could make more of the opportunities they have; the ââ¬Ërecommendationsââ¬â¢ may help marketers use social media marketing more effectively. 3. This point reinforces the need for marketers to effectively use social media marketing; it is a fairly new concept and marketers need to develop their strategies if they want to succeed. 4. 31% think marketing on social media is innovative which is encouraging for marketers; 32% of people donââ¬â¢t mind social media marketing as long as it isnââ¬â¢t excessive. 5.Online consumer arenââ¬â¢t afraid to challenge marketers claims; they are more assertive which strengthens Chen et al (2009) and Kozinets (1999) argument that the balance of power has shifted away from the marketer to the online consumer. 6. Most people who answered used some form of social media marketing, from Facebook to LinkedIn; companies should begin marketing on Facebook and then develop their strategies from there. 7. 36% thought that social media marketing shows companies commitment to engagement and interaction; however the polls were very close with some people being suspicious of social media marketing and the marketing ploys. . Social media sites are all about customer engagement with beneficial content this point reinforces Mclean (2007) and Tikkanen et al (2009); companies who focus on engagement rather than selling will see success. 9. This supports TIG Globalââ¬â¢s (2009) point that social media users will likely be appreciative of hotel marketers updates and more inclined to pass them along to their networks of frien ds and family, if they feel the updates are authentic and useful.All questions answered had different response rates ranging from 97 to 497. Even though some of the percentages are fairly inconclusive, social media 16 | P a g e marketing is a growing trend and it would be interesting to see the results in a yearââ¬â¢s time. 5. 4 Recommendations The dynamic growth and popularity of social media sites has created new opportunities for hotels; I have created recommendations to ensure proper usage of social media marketing and eliminate the risks involved for hotels. 6. ConclusionThe purpose of this project was to evaluate social media in hotel marketing; this project aims to help hotel marketers assess the key activities involved in social media marketing and evaluate the impact on a hotels marketing strategies and their image. Literature Review The internet has forced companies to transform themselves to be more interactive, innovative and efficient as the online consumer is more a ctive, demanding and in control; if unhappy about a service the hotelââ¬â¢s reputation can be damaged as negative online information posted is instant and public; sharing their opinion with hundreds of thousands of potential customers.The more online consumers communicate with one another, the bolder they feel about challenging marketers and marketing claims. Social media marketing requires participation, interaction and dedication; time, commitment and resources are essential for the efficient use of social media marketing; it is a highly engaging and innovative marketing method. Engaging and dynamic content can enhance a hotels presence and generate continuous interest; it needs to be focused on the consumer, itââ¬â¢s not what the hotel wants to talk about itââ¬â¢s about what the consumers want to talk about.If a hotel enhances its social media presence, it can create a buzz around the property and contribute to increased awareness and booking considerations. Savvy market ers are increasingly using social media to let guests sell their hotels, which is authentic marketing at its best. Findings By analysing the impact of social media marketing through different mediums the research was able to demonstrate the impact of social media marketing. More time was needed to analyse the Facebook campaign and a payable account was needed on PollDaddy to increase the exposure of the polls.Despite the limitations there are a number of important points that came from the research; more consumers are accepting companies presence on social media sites like Facebook however consumers prefer personal status updates; not 17 | P a g e sales pitch statuses. The company profile needs a personality in order for engagement to be fulfilled. Social media is a continual process of evolving, updating and developing; hotels should be consistent in regularly usage on social media sites; instant information is needed to be given; a week is far too long to interact and deliver thei r message effectively.Hotels should implement weekly analysis of their social media marketing strategies to ensure effective usage. All three marketing managers have positive experiences with social media marketing with Hilton stating ââ¬Ësocial media marketing canââ¬â¢t necessarily go wrong. ââ¬â¢ PollDaddy consumers donââ¬â¢t mind social media marketing as long as it isnââ¬â¢t excessive; it shows companies commitment to engagement and interaction; however the polls found some people being suspicious of social media marketing and the marketing ploys.Consumers thought that marketers ââ¬Ëjust donââ¬â¢t getââ¬â¢ social media marketing; they felt that marketers could make more of the opportunities they have; the ââ¬Ërecommendationsââ¬â¢ may help marketers use social media marketing more effectively. Recommendations have been derived through secondary research for the effective use of social media marketing. A dedicated and committed employee needs designat ing to monitor and interact on the social media sites.Marketers should establish themselves as credible members of the community and legitimate experts in their field by sharing knowledge and useful links. To Conclude Social media marketing is a fairly new trend; marketers should intensify their efforts to develop and expand their social media marketing strate gies to improve their online positioning. There are positives and negatives to any new venture but overall if social media is effectively used the positives out weight the negatives.It is virtually impossible to compete in todayââ¬â¢s marketplace without a solid internet strategy and hotels need to merge social media marketing into their brand and their marketing plan. Social media will soon be the norm in marketing and marketers need to implement dedication, time and resources to be successful and stay ahead of their competitors; most hotels lack the resources required to effectively implement social marketing strategies s o this paper should significantly impact how hotels market on social media sites.Social media marketing is a free marketing tool and if used effectively can be beneficial to the hotel with high returns, however if hotels use social media but not effectively then this can be detrimental to their image; online consumers will perceive them as a nuisance and their online reputation will be ruined. Referring back to the questions asked at the start of this paper; ââ¬Ëis it detrimental for a hotel not to use social media sites? ââ¬â¢ and ââ¬Ëcan it be detrimental if social media sites are used but not appropriately? I think it can be both detrimental to a hotel to not use social media, as they are missing out on a mass online market, who will be 18 | P a g e discussing their brand whether they are participating or not, however it can also be detrimental if social media is used but not appropriately. By incorporating value, interactivity and engagement; hotel marketers could thriv e with social media marketing. Future research from this paper should look into the long term benefits of social media marketing.Some of the percentages were inconclusive from PolDaddy, it would be interesting to see the results in a yearââ¬â¢s time to discover how opinions had changed. 8. Bibliography ARMSTRONG, Steven. (2001) Advertising On The Internet; How to Get Your Message Across On The World Wide Web. 2nd Edition. Wales. Kogan Page. CHEN, Wei, et al (2009) Strategic Management: Undergraduate Programme in Service Sector Management. Essex. Pearson Education. DAVIS, John. (2009) Social Media; Marketing Magic or Madness. [online] 16 July.Article from Hotel Online; News for The Hospitality Executive. Last accessed on 19 October 2009 at: www. hotelonline. com/News/PR2009_3rd/Jul09_SocialMediaMagic. html DELUZAIN BARRY, Susan. (2009) Ten Reasons to Use Social Media for Launching a Hotel. [online] June 2009. Article from Hotel Online; News for the Hospitality Executive. Last acce ssed on 19 October at: http://www. hotelonline. com/News/PR2009_2nd/Jun09_TenReasons. html EVANS, Liana. (2009) Your Social Media Content Must Be Valuable. [online. ] 9 November. Article from search engine watch. com.Last accessed on 10 November 2009 at: http://searchenginewatch. com/3635597 HOTELS. (2009) ââ¬ËTwendââ¬â¢: Social Media Evolving Into Social Marketing. [online] 30 November. Article from Hotels; The Magazine of the Worldwide Hotel Industry. Last accessed on 5 December 2009 at: http://www. hotelsmag. com/article/409358_Twend_Social_Media_Evolving_Into_Social_Marketing. php? q=twend%3B+soci al+media+evolving+into+social+marketing HOTELWORLD (2010) Fairmont Launches Social Networking Website for Guests. [online] Last accessed on 20 February 2010 at: http://www. hotelworldnetwork. om/social-networking/fairmont-launches-socialnetworking-website-guests-7305 19 | P a g e IBM (2009) IBM Social Computing Guidelines. [online] Last accessed on 8 January 2010 at: http://www. ibm. com/blogs/zz/en/guidelines. html KENNEDY, Doug. (2009) Hotel Hospitality Training Tips For The Era Of Social Networking. [online] Hotel Online; News for the Hospitality Executive. 16 October. Last accessed 19 October 2009 at: http://www. hotelonline. com/News/PR2009_4th/Oct09_SocialTips. html KIRBY, Adam. (2009) The Greatest Twitter Hotel Service Story Yet. [online] 17 December.Article from Hotels; The Magazine of the Worldwide Hotel Industry. Last accessed on 20 December 2009 at: http://www. hotelsmag. com/blog/Musings_Miscellany/29418The_Greatest_Twitter_Hotel_Service_Story_Yet. php KIRBY, Adam. (2010) MGM Grand Billboard Takes Twitter to Masses. [online] 4 January. Article from Hotels; The Magazine of the Worldwide Hotel Industry. Last accessed on 6 January 2010 at: http://www. hotelsmag. com/blog/Musings_Miscellany/29691MGM_Grand_Billboard_Takes_Twitter_To_Masses. php KOTLER, Philip, et al (2005) Principles of Marketing. th European Edition. Spain. Pearson Education. KOZINE TS, Robert, V. (1999) E-Tribalized Marketing? ; The Strategic Implications Of Virtual Communities of Consumption. European Management Journal. 17 (3) 252ââ¬â264. MCLEAN, VA (2007) Report Predicts Dramatic Changes in Hotel Marketing Discipline as Result of Consumers Use of Social Media; The Cost to Use these Tools is Low and the Impact is High. [online] 4 September. Hotel Online; News for the Hospitality Executive. Last accessed on 19 October 2009 at: www. hotelonline. com/News/PR2007_3rd/Sept07_SocialMedia. tml MCLEAN, VA (2008) Changes in Communication, the Social Media Revolution, and Evolving Search Engine Optimization Forcing Marketers to Rethink How They Market Destinations and Hotels; Recap HSMAI-CHA Conference. [online] In Caribbean Sales & Marketing Strategy Conference, San Juan. 13-14 December. Hotel Online; News for the Hospitality Executive. Last accessed on 19 October 2009 at: www. hotelonline. com/News/PR2008_1st/Jan08_RecapCHA. html MIGUENS, J. , BAGGIO, R. , COSTA , C. (2008) Social Media and Tourism Destinations; TripAdvisor Case Study. Advances in Tourism Research 2008. Aveiro.Portugal 20 | P a g e PARSIPPANY, NJ. (2009) Introducing: CoMMingle Social Media Marketing Agency for Hospitality. [online] 21 September. Article from Hotel Online; News for the Hospitality Executive. Last accessed on 19 October at: http://www. hotelonline. com/News/PR2009_3rd/Sep09_CoMMingle. html POLLDADDY. (2009) The PollDaddy Platform. [online] Last accessed on 15th January at: http://polldaddy. com/about/ RAZA, Ivo. (2005) Heads In Beds; Hospitality & Tourism Marketing. 1st Edition. United States of America. Pearson Prentice Hall. SALERNO, Neil. (2009) What is Your Hotelââ¬â¢s Online Market Share? online] October 2009. Article from Hotel Online; News for the Hospitality Executive. Last accessed on 19 October 2009 at: http://www. hotelonline. com/News/PR2009_4th/Oct09_MarketShareOnline. html SAUGESTAD, Stephen. (2009) Social Media and the Hospitality Industry. [online] 23 September. Article from ehotelier. com; the one stop website for hoteliers. Last accessed on 19 October 2009 at: http://ehotelier. com/hospitalitynews/item. php? id=P17166_0_11_0_C SAUNDERS, Mark, LEWIS, Philip, THORNHILL, Adrian. (2007) Research Methods for Business Students. 4th Edition. Spain.Pearson Education. SCOTT, David M. (2009) The New Rules of Marketing & PR; How to Use News Releases, Blogs, Podcasting, Viral Marketing & Online Media to Reach Buyers Directly. Canada. John Wiley & Sons. SHOEMAKER, Stowe, LEWIS, Robert, C. (1999) Customer Loyalty; The Future Of Hospitality Marketing. Hospitality Management. 18. 345-370. Social Media Statistics. (2008) Twitter. [online] Last accessed on 20 January 2010 at: http://socialmediastatistics. wikidot. com/twitter STARKOV, Max, MECHOSO, Marina. (2010) 2010 Top Ten Internet Marketing Resolutions. [online] 4 January.Article from Hotels; The Magazine of the Worldwide Hotel Industry. Last accessed on 6 January 2010 at: http:/ /www. hotelsmag. com/article/4424032010_Top_Ten_Internet_Marketing_Resolutions. php? rssid=20620=2010+top +ten+internet+marketing+resolutions TIKKANEN, Henrikki, et al (2009) Exploring virtual worlds: success factors in virtual world marketing. Management Decision. 47 (8) 1357-1381. TIG GLOBAL (2009) Why All Travel Pros Must Use Social Media. [online] 17 November. Article from Hotels; The Magazine of the Worldwide Hotel Industry. 21 | P a g e Last accessed 18 November 2009 at:
Thursday, November 7, 2019
Hamlet and his antic disposition
Hamlet and his antic disposition Hamlet's idea of pretending to become crazy so that he can take revenge on his father's death was a bad strategy. In doing this Hamlet ran onto a lot of problems. The situations like the death of Ophelia, his fighting with his mother, trying to fool the King and Polonius, his own downfall and finally his death all illustrate why. Hamlet's antic disposition made him lose control of his own actions and resulted in Hamlet losing everything.Hamlet's antic disposition was the main reason why Ophelia committed suicide and why Hamlet fought with his mother. Hamlet believed that if he showed no more feelings for Ophelia and showed hatred and cruelty for his mother, people and particularly the King and Polonius, would believe that he was truly mad. He shows that he has no feelings for Ophelia when he says to her "You should not have believed me, for virtue cannot so inoculate our old stock but we shall relish of it.King of Greece let not ever the soul of Nero enter this form bosom. Let me be cruel, not unnatural; I will speak daggers to her, but use none." In both of these situations, Hamlet's act of madness gained him nothing but significant loss.Hamlet believed that if the...
Tuesday, November 5, 2019
Para Qué sirve la MatrÃÂcula Consular en Estados Unidos
Para Quà © sirve la Matrà cula Consular en Estados Unidos à ¿Quà © Es la Matrà cula Consular? La matrà cula consular es un documento emitido por los consulados de algunos paà sesà que permite la identificacià ³n de los connacionales que residen en los Estados Unidos. La matrà cula se entrega a todas las personas que la solicitan y cumplen los requisitos, sin importar su estatus migratorio (dado que los inmigrantes ilegales no tienen otras formas de identificacià ³n, la matricula consular es la que ms usan para este fin). Consulados que emiten la matrà cula consular Los consulados que entregan matrà culas consulares a sus connacionales dentro de Estados Unidos son: Argentina, Colombia (Tarjeta de Registro Consular), Ecuador, Guatemala (Tarjeta de Identificacià ³n Consular) y Mà ©xico (Matrà cula Consular de Alta Seguridad).à Cada consulado establece los requisitos para otorgarla, pero en general se solicita: un documento que pruebe la ciudadanà a del solicitante (como pasaporte o acta de nacimiento)uno o varios documentos que prueben el lugar de residencia (recibos de electricidad, contractos de arrendamiento, facturas)una o ms fotos tamaà ±o pasaporteuna cuota de pago de hasta $30 Cada consulado puede pedir documentos adicionales. En el caso de Mexico, los requisitos son: Prueba de nacionalidad (pasaporte mexicano, certificado de nacionalidad mexicana, certificado de nacimiento en Mà ©xico, o declaracià ³n de nacionalidad mexicana)Prueba de identidad (licencia de manejar mexicana o estadounidense, una identificacià ³n emitida por un estado de los Estados Unidos, pasaporte mexicano o de Estados Unidos, permiso de trabajo, tarjeta de voto mexicana, o cualquier identificacià ³n con foto emitida por el gobierno de Mà ©xico)Prueba de residencia en Estados Unidos (identificacià ³n emitida por un organismo pà ºblico en el que conste la direccià ³n del solicitante, o una factura de servicios pà ºblicos)Pago de $27 à ¿Para Quà © Sirve la Matrà cula Consular? La matrà cula consular sirve: Como identificacià ³n en los condadosà y ciudades que la admiten, como Tucson, Los Angeles, Dallas, Houston, Phoenix, Denver, San Antonioà y ChicagoComo identificacià ³n en ms de 350 bancos y cooperativas de crà ©dito para abrir cuentas, cobrar cheques o enviar dinero al extranjero. Entre las instituciones financieras que admiten las matrà culas consularesà se destacan Bank of America, Banco Popular, Citibank, HSBC, JP Morgan Chase, Wachovia Bank, Washington Mutual y Wells FargoComo identificacià ³n para inscribirà nià ±os en la escuelaComo identificacià ³n para obtener tarjetas de la biblioteca pà ºblica.Como identificacià ³n para acceder aà servicios pà ºblicosComo identificacià ³n para sacar licencias para negociosComo identificacià ³n para ingresar a edificios pà ºblicos de las municipalidades que la admitenComo identificacià ³n para obtener algunos servicios sociales, comoà el WIC para mujeres embarazadas y menoresComo identificacià ³n para solicitar el certificado de nacimiento de un hijo nacido en Estados Unidos. Tenga en cuenta que algunas ciudades han emitido sus propias tarjetas de identidad y estas pueden ser utilizadas por los inmigrantes con los mismos beneficios y para los mismos fines de las tarjetas consulares. à ¿Para Quà © No Sirve la Matrà cula Consular? La matrà cula consular no es: Un documento que muestra el estatus migratorio legal en los Estados Unidos.Un documento que permita trabajar legalmente. Un documento de identificacià ³n para la planilla I-9 en un trabajo nuevo.Un documento de identificacià ³n en edificios federales (USCIS o cortes migratorias).Un documento de identificacià ³n para vuelos nacionales.Un documento de identificacià ³n para ingresar a Estados Unidos. à ¿Es Riesgoso Utilizarla? La tarjeta consular no indica el estatus migratorio, en ella no hay pruebas escritas de la misma. Sin embargo, una autoridad podrà a considerar el uso de la matricula una razà ³n de sospecha de que la persona no cuenta con otro documento legal de identificacià ³n. Aà ºn asà , recuerde que las autoridades no pueden obligarle a responder a sus preguntas ms all de su nombre ni obligarlo a mostrar ningà ºn tipo de documento; si una autoridad lo interroga usted puede permanecer en silencio una vez haya dicho su nombre. En esa medida, la matricula consular es una buena opcià ³n para tramitar gestiones que requieran identificacià ³n. De lo contrario usted puede usar su ITIN (Nà ºmero de Identificacià ³n de Contribuyente Individual) que le provee el IRS si no tiene seguro social. Este nà ºmero tampoco lo autoriza para trabajar legalmente pero muchos inmigrantes ilegales lo usan para pagar sus impuestos por trabajo. Este es un artà culo informativo y no pretende ser asesorà a legal.
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